Terms of Service & 48-Hour Self-Serve Refund Policy

1. Commercial B2B Scope & Agreement to Terms

These Terms of Service ("Terms") govern commercial business-to-business access to and use of https://carrier7.com ("Carrier7", "Service", "we", or "us"). By accessing public motor carrier baselines, using our client-side paperwork generators, or creating an organization workspace, you represent that you are acting solely on behalf of a commercial business entity (such as a shipper, manufacturer, automotive dealership, freight broker, or logistics operator) and have authority to bind that entity.

2. Informational Nature — No Dispatch, Safety, or Insurance Guarantee

Carrier7 aggregates public-domain U.S. Department of Transportation (U.S. DOT) and Federal Motor Carrier Safety Administration (FMCSA) records (17 U.S.C. § 105) alongside automated document comparison, RDAP domain metadata, and telecom line-type indicators on an "AS-IS" and "AS-AVAILABLE" basis.

Carrier7 does NOT dispatch freight, underwrite insurance, certify safety, or render legal advice. Outputs such as "Authority: ACTIVE" or "COI Face Limit Matched — Policy Exclusions Require Agent Call" report objective source-record alignment only and never constitute an endorsement that a carrier is safe, insured against hidden exclusions, or authorized to haul your cargo. Final carrier selection and loading decisions remain 100% the responsibility of the subscribing customer.

All entries recorded under SECTION B of any Due Diligence Audit Trail PDF represent self-attested manual verification steps logged solely by customer personnel and are not independently verified or audio-recorded by Carrier7.

3. Merchant of Record Billing (Creem) & 72-Hour Case Quotas

Paid subscriptions (Starter at $49/month or $468/year; Pro Team at $99/month or $948/year) and Rollover Credit Top-Up Packs ($19 per 25 non-expiring shipment cases) are processed through our authorized Merchant of Record, Creem ("Creem.io"), which handles payment processing, applicable sales tax / VAT / GST calculation, and tax-compliant corporate invoicing.

Under Carrier7’s 72-Hour Per-Shipment Case Quota, initiating a verification case for a specific USDOT number deducts one (1) credit; all supplemental document uploads, inline cargo value/type adjustments, callback attestations, and mobile dock passes for that same organization and USDOT within seventy-two (72) hours merge into that active case at zero extra credit cost.

4. 48-Hour Automated Full Tax-Inclusive Refund Policy

To eliminate accidental-renewal friction, subscribers may trigger an instant self-service 100% full refund (including collected tax) inside Dashboard -> Billing within forty-eight (48) hours of an initial or renewal subscription invoice payment, provided all four objective conditions are satisfied: (a) request is submitted <= 48 hours after payment timestamp; (b) at most two (2) shipment vetting cases were run since that invoice; (c) zero (0) signed Audit Trail PDFs were exported and zero (0) Dock Passes were issued since that invoice; and (d) the organization has not already claimed an automated refund within the preceding 365 days. Upon refund execution, the subscription transitions immediately to Canceled / Vault Read-Only Frozen status.

5. Limitation of Liability & Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CARRIER7 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, CARGO LOSS, DOUBLE-PAYMENT, OR TORT DAMAGES ARISING OUT OF MOTOR CARRIER SELECTION OR RELIANCE ON PUBLIC REGULATORY RECORDS. OUR AGGREGATE CUMULATIVE LIABILITY SHALL NOT EXCEED THE SUBSCRIPTION FEES ACTUALLY PAID BY YOUR ORGANIZATION DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.